Terms and Conditions

These conditions of use apply to your access to and use of the NovaJackpot Casino website, your player account, the casino games and related features, promotions, and any supporting services we make available.

By visiting the site, registering an account, depositing, playing, or taking part in any promotion, you confirm that you understand and accept these site terms, along with any additional rules shown within specific features (such as a promotion’s individual rules or a game’s specific instructions). This page is designed to set clear expectations and explain the main rights, responsibilities, and restrictions that come with using our platform.

Who Can Use the Platform (Adults Only)

NovaJackpot Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Ensure that online gambling is permitted where you are located and that you are allowed to use online casino services.

We may restrict or block access in certain countries or regions, and we may also limit parts of the service based on local legal or operational requirements.

Account Registration Rules That Keep Things Simple

When you create an account, you agree to provide accurate, complete, and up-to-date information, including contact details and any other required registration fields. Your account must be opened in your own name and used only by you.

We may limit the number of accounts allowed per person, household, device, IP address, or shared network where it is reasonable to do so for security, fairness, or compliance reasons. Creating multiple accounts to gain an unfair advantage (for example, claiming the same promotion more than once) is not permitted.

Identity Checks (KYC) and Why We May Ask for Documents

To protect players and meet regulatory and security obligations, we may request verification at any time. This can include checks to confirm:

• Your identity and age
• Your address and country of residence
• Ownership of a payment method
• Source of funds or other information needed to meet compliance requirements

Verification may be required before certain actions can be completed, including withdrawals, changes to account details, or access to specific payment methods or promotions. If requested documents are not provided within a reasonable timeframe, we may limit account functionality until verification is completed.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account, whether authorized by you or not. If you believe your account has been accessed by someone else, contact us promptly.

Player accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. Using someone else’s account, even with permission, is not allowed.

Deposits, Withdrawals, and Account Balances

Payment methods, minimum and maximum transaction limits, fees (if any), processing times, and availability can vary based on your location, currency, chosen method, and verification status. Not all methods are available in every country or at all times.

Withdrawal requests may be subject to review. Before approving a withdrawal, we may carry out reasonable checks such as:

• Confirming identity and payment method ownership
• Reviewing play activity for compliance with promotion rules
• Verifying that funds were used in line with the platform rules

Your displayed balance may include separate categories (for example, cash funds and bonus funds) where applicable. Where a bonus is active, additional restrictions may apply to betting limits, eligible games, and withdrawal eligibility until requirements are met.

Bonus Rules You Should Know Before You Opt In

Promotions, bonuses, and free spins are subject to separate bonus terms that apply alongside these platform rules. Each offer can have its own eligibility criteria, time limits, game restrictions, contribution rates, and wagering requirements.

Common conditions may include:

• Minimum deposit amounts to qualify
• Wagering requirements (for example, a set multiplier on the deposit and bonus, or on free spin winnings)
• Time limits to use free spins or complete wagering
• Maximum bet limits while bonus funds are active
• Limits on which games contribute to wagering
• Regional limits or maximum withdrawal rules where stated in the specific promotion

If a promotion has additional rules, those rules apply to that promotion even if they differ from general site information. If anything is unclear, it’s best to check the promotion’s details before joining.

You can also review the current welcome offer details on our website at any time. Depending on the promotion, some deposit methods may be excluded from eligibility.

Game and Feature Availability (What You Can Expect)

We work to keep the platform accessible and functioning smoothly, but services may be unavailable or limited from time to time due to maintenance, software updates, technical issues, provider changes, device compatibility, or regional restrictions.

We may add, remove, suspend, or limit games, promotions, features, and payment options when needed. We do not guarantee that any particular game, feature, bonus, or payment method will be available in every location or at every moment.

Fair Play Standards and Prohibited Behavior

Using the platform means playing fairly and using the service for lawful personal entertainment purposes. The following behavior is not permitted:

• Providing false, misleading, or incomplete information
• Fraud, attempted fraud, or use of stolen payment methods
• Collusion or coordinated play designed to gain an unfair advantage
• Chargeback abuse or intentionally reversing transactions after using funds
• Bonus misuse, including claiming offers in a way that defeats the intent of the promotion
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the platform, game systems, or security measures
• Allowing another person to access or use your account

If we detect patterns that reasonably suggest unfair play or misuse, we may review the activity and apply appropriate restrictions to protect the integrity of the service.

When We May Restrict Access, Remove Promotions, or Close an Account

We aim to act reasonably and proportionately. However, to protect players, the platform, and our compliance obligations, we may take actions such as:

• Refusing service in certain situations
• Limiting account features (for example, deposits or withdrawals) while checks are completed
• Suspending or removing promotional benefits where the rules were not followed
• Holding transactions for review where necessary
• Closing an account when continued access is not appropriate

These actions may be taken where we reasonably believe the rules have been breached, verification is incomplete, activity is unlawful, or the platform is being misused.

Handling Errors, Miscalculations, and Technical Issues

From time to time, errors can occur, including incorrect displays, bonus crediting issues, wrong balances, interrupted sessions, game malfunctions, or pricing and paytable errors. When obvious mistakes happen, we reserve the right to correct them and to address the impact in a fair and reasonable way.

Where a technical fault affects a game round or a promotion outcome, we may void or adjust the affected results as needed, based on available logs and provider records.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If gambling stops feeling fun or starts causing harm, we encourage you to seek support and use available controls.

Depending on your location and our tools, you may be able to use features such as deposit limits, session limits, cool-off periods, or self-exclusion. For practical information and support options, please visit our Responsible Gaming page.

Site Content and Intellectual Property

The website design, branding, logos, text, original content, and platform software elements are owned by NovaJackpot Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site without written permission, except where permitted by applicable law for personal, non-commercial use.

Third-Party Game Providers, Payments, and Linked Services

Parts of the platform may be supplied or supported by third-party providers, including game studios and payment service providers. These services can be subject to provider availability, operational limits, and technical updates outside of our direct control.

Where the platform includes links or integrations with external services, your use of those third-party services may be governed by their own rules and privacy practices.

Liability Limits Explained in Plain Language

We work to provide a secure and reliable service, but we are not responsible for losses or damages caused by circumstances outside our reasonable control or not caused by our direct breach of these platform rules. This may include:

• Service interruptions, delayed processing, or technical failures
• User errors (such as sending funds to the wrong place or using unsupported devices)
• Third-party outages or failures (including payment providers or game providers)
• Events such as severe technical incidents or other force majeure situations
• Misuse of the service or breach of these rules by a player

Nothing in these conditions is intended to limit any rights you may have under applicable consumer protection laws.

No Promises of Always-On, Error-Free Service

The website, games, and services are provided on an “as is” and “as available” basis. While we aim to keep the platform running smoothly, we cannot promise uninterrupted access, continuous availability, or that every feature will always operate without errors.

Updates to These Service Terms

We may update these platform rules from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The most recent version published on the website applies from the date it is posted, unless we state otherwise.

We recommend reviewing this page periodically, especially before taking part in promotions or making significant account changes.

Other Policies You May Need to Review

These site terms are part of a broader set of policies that help explain how the platform works. Depending on how you use the service, you may also want to read:

• Our Privacy Policy
• Our Cookie Policy
• Any published Bonus Terms or promotion-specific rules
• Any AML/KYC-related policy information we publish for compliance purposes

Contacting NovaJackpot Casino Support

If you have questions about these conditions of use or your account, you can contact our support team using our official channels. Email: support@novajackpot.com. Live chat may also be available on the site, depending on operating hours and your location.

Using NovaJackpot Casino means following the platform rules designed to keep play fair, payments secure, and expectations clear. By continuing to access the site, you confirm your ongoing acceptance of these terms as updated from time to time.